My Oracle Support Banner

Call Report Only Associated To The Account Not To The Contact (Doc ID 2492820.1)

Last updated on JUNE 13, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.05.0 version, CX Mobile Application
Call report created from Account -> Contact list -> call has no contact associated, only account is linked.

1. Select Account
2. Navigate to Contacts Tab
3. Click on the a Contact and the wheel menu is loading
4. Initiate call
5. after call is ended a Call Report is logged
6. Searching the new task in mobile at the contact level it is not visible
7. Searching the record in SUI and the Call report has no contacts associated.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.