Customer Merge Request Rejected
(Doc ID 2492968.1)
Last updated on APRIL 19, 2021
Applies to:
Oracle Customer Data Management Cloud Service - Version 11.13.18.10.0 and laterOracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.13.18.10.0 version, Data Quality, Customer Hub
Customer Merge Request Rejected
ERROR
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Rejected
STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to Sales Cloud application
2. Navigate to Customer Data Management > Duplicate Resolution
3. Click the Tasks icon on the right-hand side of the page
4. Click Create Resolution Request from the task list
5. Create the merge request
6. Submit Run Request Dispatch Job; the merge is rejected
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot merge the parties.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |