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Creating A New User With An OOTB Salesperson Resource Role, Auto Provisions Sales VP (Doc ID 2493360.1)

Last updated on NOVEMBER 06, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.02.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Creating New User with an OOTB Salesperson Resource Role, Auto provisions Sales VP

When creating a new Salesperson or Sales Manager user and Roles and granting them the Out of the Box (OOTB) Salesperson or Sales Manager Resource Role, when auto provisioning the roles, the Sales VP role is also auto provisioned to the user along with the correct roles

EXPECTED BEHAVIOR
-----------------------
Sales VP shouldn't get auto provisioned

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OSC
2. Navigate to Manager Users
3. Select Resource Role for Salesperson -> Autoprovision
4. Sales VP is provisioned

BUSINESS IMPACT
-----------------------
This is impacting creating new users and provisioning the roles to them but there is no business impact as it can be removed later

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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