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Getting OSB-380001 JBO-FND:::FND_CMN_SYS_ERR Error While Calling ERP Service From ICS (Doc ID 2493797.1)

Last updated on DECEMBER 16, 2019

Applies to:

Oracle Fusion Financials Common Module Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

Based on the reported error I have found the following note: Doc ID
2414621.1: Call From ICS To ErpIntegrationService Fails With Error -
"JBO-FND:::FND_CMN_SYS_ERR"

There is not access issue in ERP as this interface is working fine for the
last 9 months in production and in the development environments. This stopped
working after the ERP environment (in test) got upgraded to 18c. This is
working fine in one of the upgraded lower environment (Dev1). Customer is
seeing an inconsistent behavior here.

Customer also have compared the access of the user in ERP across all
environments including Production and the access is same across all.

Support have found the FA env domain and structure have changed when
upgrading from R11 or R12. (Since R13).
There is no longer separated FIN/HCM domains anymore. The OLD URL should
time out on you, and the other two should be successful
and actually pull up the wsdl.
Support requested to Customer to test in ICS with either of the two links (1
and 2) and let us know if the issue is resolved:

1.
https://test-test.fa.us6.oraclecloud.com:443/fscmService/ErpIntegrationService?wsdl

2.
https://test-test.fa.us6.oraclecloud.com/publicFinancialCommonErpIntegration/ErpIntegrationService?wsdl

old (bad)
https://test-test.fin.us6.oraclecloud.com/publicFinancialCommonErpIntegration/ErpIntegrationService?wsdl

Customer confirmed that they are still getting the same error with the new
provided WSDLs.
 

Solution

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In this Document
Goal
Solution
References


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