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When invoking icCnSrpSetupPublicService/Participant web service, getting Error getting response: javax.net.ssl.SSLException: Received fatal alert: protocol_version (Doc ID 2494077.1)

Last updated on APRIL 19, 2021

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.01.0 and later
Oracle Customer Data Management Cloud Service - Version 11.13.18.01.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.13.18.01.0 and later
Oracle Fusion Sales Cloud Service - Version 11.13.18.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Participants

Error in recoverParticipantInformation operation of the icCnSrpSetupPublicService/Participant web service.

ERROR
-----------------------
Error getting response: javax.net.ssl.SSLException: Received fatal alert: protocol_version

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send recoverParticipantInformation request from the icCnSrpSetupPublicService/Participant web service
<soapenv:Body>
<typ:recoverParticipantInformation>
<typ:email>xxxxx</typ:email>
</typ:recoverParticipantInformation>
</soapenv:Body>

2. The error is in the SOAPUI status bar.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully execute the request.

Cause

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In this Document
Symptoms
Cause
Solution
References


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