Primary Contact And Account Fields Are Not Properly Filled Automatically on SR
(Doc ID 2494753.1)
Last updated on NOVEMBER 28, 2019
Applies to:Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.
When creating an SR with inbound emails, the email contact used belongs to a primary contact of a specific account, but the SR is created with the account and primary fields blank.
If the email address that is used assigned to multiple contacts/users, the primary contact field is not populated on the SR. If the email address is assigned to only one user/contact, the field gets populated.
Why are the fields not populated automatically?
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