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Error 'Failed to load PDF' When Previewing PDFs for Some BP Records (Doc ID 2494877.1)

Last updated on MARCH 07, 2019

Applies to:

Primavera Unifier Cloud Service - Version 18.8.1.0 to 18.8.3.0 [Release 18.8]
Primavera Unifier - Version 18.8.1.0 to 18.8.3.0 [Release 18.8]
Information in this document applies to any platform.

Symptoms

When attempting to generate a PDF in a Business Process (BP) record, the following error occurs when opening the PDF in Adobe Acrobat Reader

Failed to load PDF.

 

The issue can be reproduced at will with the following steps:
1. Open any BP record that has the character < in a text box DE
2. Go to File > Print > PDF
3. Attempt to open pdf in Adobe

Changes

 

Cause

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