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Seeded Milestone "Resolution Metric" Corrupted - Cannot Use "Status Type – Is One Of – Waiting" (Doc ID 2495746.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Service Requests

ACTUAL BEHAVIOR
---------------
The drop downs in milestone configuration shows different set of values after CSM migration
In the stage and production the value sets are different

EXPECTED BEHAVIOR
-----------------------
The value set in the drop down must be the same

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Engagement Cloud
2. Navigate to Setup and Maintenance --> Manage MileStone Configuration
3. Check for the conditions in “Resolution Metric”

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot set up the Milestone configuration correctly

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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