No Email Trail Included When Rorwarding Or Responding From Service Requests
(Doc ID 2495921.1)
Last updated on APRIL 19, 2024
Applies to:
Oracle Fusion Engagement Cloud Service - Version 11.13.17.10.0 and laterInformation in this document applies to any platform.
Goal
On : 11.13.18.10.0 version, Service Email
No email trail included when forwarding or responding to Service Requests
In Engagement Cloud, is it possible to include email trail while responding or forwarding email from Service Requests?
Currently the customer care team are using the workaround of copy and pasting the whole trail but in some cases this can be quite time consuming and doesn't look very professional without the dividers between each email.
Solution
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In this Document
| Goal |
| Solution |
| References |