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No Email Trail Included When Rorwarding Or Responding From Service Requests (Doc ID 2495921.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.13.17.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.10.0 version, Service Email

No email trail included when forwarding or responding to Service Requests

In Engagement Cloud, is it possible to include email trail while responding or forwarding email from Service Requests?

Currently the customer care team are using the workaround of copy and pasting the whole trail but in some cases this can be quite time consuming and doesn't look very professional without the dividers between each email.
 

Solution

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In this Document
Goal
Solution
References


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