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PRC:SSP: Empty Action Required: Approve Requisition E-mail - Instead of Requisition Details E-mail Shows the Message: Task Details Not Available at This Time. Login to Workspace Application to View the Details (Doc ID 2496328.1)

Last updated on NOVEMBER 01, 2019

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.13.18.05.0 and later
Oracle Fusion Self Service Procurement - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

Approve Requisition notification/e-mail
Approver user receives an e-mail with subject:
Action Required: Approve Requisition <Requisition Number>
but the e-mail is empty, it does not contain any information about the requisition.
Instead, the e-mail shows a message:


ERROR
-----------------------
The task details are not available at this time. Login to Workspace application to view the details


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a requisition, save and submit for approval
2. Approver user opens inbox and reviews the approval e-mail with subject: Action Required: Approve Requisition <Requisition Number>
The e-mail does not contain any information about the requisition, only a message
The task details are not available at this time. Login to Workspace application to view the details


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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