Resolution Requests Rejected
(Doc ID 2496547.1)
Last updated on NOVEMBER 15, 2019
Applies to:
Oracle Customer Data Management Cloud Service - Version 11.13.18.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.10.0 version, Data Quality, Customer Hub
Resolution Requests Rejected
ERROR
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The merge request was rejected because it overlaps other merge requests: 999999999999999[ ...].
Party merge cannot continue because the associated Supplier is not merged. Submit the supplier merge process prior to initiating party merge.
STEPS
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The issue can be reproduced at will with the following steps:
1. Sign-on to the application
2. Navigate to Manage Customers
3. Search for customer to merge
4. Select Actions > Merge Record
5. On the Search and Select screen, select the customer to merge
6. Run task Setup and Maintenance > Run Request Dispatch Job
7. The merge request is rejected
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot merge customers.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |