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Customer Bank Account Info Not Shown On Transaction - Payment Tab (Doc ID 2496804.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Billing - Transactions

ACTUAL BEHAVIOR
---------------
I have configured bank account on customer account and site level for automatic receipts process, however the Customer Bank account info not shown on Transaction - Payment tab;

Please advise why the customer bank account missing from create transaction page

EXPECTED BEHAVIOR
-----------------------
Customer Bank account to appear on the invoice newly created

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Bank and Bank Account details
2. Input the bank account details at Customer Account and Site Level
3. Create an invoice having the Bill-to client for which you configured the setup

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the Abnk Account details on a newly created invoice.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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