You cannot cancel this invoice because it would reduce the quantity or billed amount on the purchase order to less than zero. (AP-810228) (Doc ID 2496915.1)

Last updated on DECEMBER 06, 2024

Applies to:

Symptoms

On : 11.13.18.05.0 version, Manage Invoices-Audit Invoices

When attempting to cancel invoice 'ABC' the following error occurs.

ERROR
-----------------------
You cannot cancel this invoice because it would reduce the quantity or billed amount on the purchase order to less than zero. (AP-810228)
Submit the matching detail report for this invoice to view negative amount distributions.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Payables - Invoices
2. Search for Invoice ABC
3. Try to cancel it

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel invoice ABC.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.