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Automated Strategy Tasks Not In Sync With Preferred Contact Method - Which One Is Leading? (Doc ID 2496970.1)

Last updated on JANUARY 21, 2019

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

If we set PRINT as the preferred customer correspondence on the profile class - but have a strategy which includes the automated sending of dunning letters via email - are these letters that printed or emailed? Is the strategy or the profile class leading?
 

Solution

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Goal
Solution


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