Automated Strategy Tasks Not In Sync With Preferred Contact Method - Which One Is Leading?
(Doc ID 2496970.1)
Last updated on APRIL 21, 2022
Applies to:Oracle Fusion Advanced Collections Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
If we set PRINT as the preferred customer correspondence on the profile class - but have a strategy which includes the automated sending of dunning letters via email - are these letters that printed or emailed? Is the strategy or the profile class leading?
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