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Automated Strategy Tasks Not In Sync With Preferred Contact Method - Which One Is Leading? (Doc ID 2496970.1)

Last updated on APRIL 21, 2022

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version and later
Information in this document applies to any platform.


If we set PRINT as the preferred customer correspondence on the profile class - but have a strategy which includes the automated sending of dunning letters via email - are these letters that printed or emailed? Is the strategy or the profile class leading?


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