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Trying To Create Credit Memo Gets Error: The Bill-to Customer Site You Selected Is Invalid (Doc ID 2497431.1)

Last updated on AUGUST 24, 2020

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Fusion, 11.13.18.05.0 version, On transactions, user is trying to create credit memo for one of the invoice and got an error

According user never inactivated the customer bill-to site


ERROR:
----------------
"The Bill-to customer site you selected is invalid"


EXPECTED BEHAVIOR
-----------------------
Expecting to be able to create credit memo


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On Navigator
2. Go to Receivables > Billing
3. On the transactions screen query the transaction
4. Try to create a credit memo and observed the error described appears



Cause

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In this Document
Symptoms
Cause
Solution


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