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When Trying to Delete XRef in Primavera Gateway the Error "Failed to Delete Xrefs for Job - XXX- Some Jobs Are in Progress, Try Again When Jobs Are Completed" Occurs (Doc ID 2497478.1)

Last updated on JANUARY 22, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.1 and later
Primavera Gateway - Version 18.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to delete XRef for a deployment or a job in Primavera Gateway the following error occurs.

ERROR
-----------------------
Deletion of the cross references failed. The response was: Failed to delete Xrefs for job - XXX - Some Jobs are In Progress, Try again when Jobs are completed

Deletion of the cross references failed. The response was: Unable to delete all Xrefs for the selected apps Some Jobs are In Progress, Try again when Jobs are completed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. In Primavera Gateway select the Monitoring tab
2. Open the Actions menu
3. Select Delete XRef for Job if you want to delete the current cross-references (tracking information) related to the job
    or
    Select Delete XRef by Deployment if you want to only delete all cross-references (tracking information) associated with the data that has been sent in Gateway between specific deployments of the source and destination applications.
4. Error occurs

Cause

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In this Document
Symptoms
Cause
Solution
References


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