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Using External Promotions With Scheduled Orders (Doc ID 2497541.1)

Last updated on JANUARY 28, 2019

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

We are having the following issue:
1) We create a scheduled order using /ccstore/v1/scheduledOrders
2) The order template being created is repriced using externalPromotions webhook
3) We place the scheduled order and all the data is being saved as intended (with external promotions applied)
4) When the scheduled time arrives the order that is being submitted does not have the external promotions (external promotions webhook is not being invoked at all)

So, scheduled order template has external promotions applied, but every new order that was submitted by schedule doesn't have promo.

Could you please clarify that the externalPromotions webhook is being invoked when the scheduled order is submitted?

Cause

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In this Document
Symptoms
Cause
Solution
References


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