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Primavera Gateway Jobs Are Stuck in Delegated Status (Doc ID 2497715.1)

Last updated on APRIL 02, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.1 and later
Primavera Gateway - Version 18.2 and later
Primavera P6 Enterprise Project Portfolio Management - Version 18.8 and later
Information in this document applies to any platform.

Symptoms

When attempting to synchronize multiple projects from P6 using Primavera Gateway, the following error occurs in P6, and when checking the status in Primavera Gateway the child jobs have completed but the parent job is stuck in DELEGATED status.

Process Timed Out! Gateway Job might still be running. Please monitor the job in Gateway.

 

The issue can be reproduced at will with the following steps:
1. Synchronize two projects from P6.
2. After a period of time the job fails with the error that the process timed out.
3. Check the status of the job in Primavera Gateway. The child jobs have completed but the parent job is stuck in delegated.

Cause

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