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Primary Contact and Address are not Created for Organization in SVC (Doc ID 2498745.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, CX Integration


Encountering error during Account Synchronization in UAT .


ERROR
-----------------------

UNKNOWN_EXCEPTION Cannot save/update: Organization(ID=0): DB API ErrorWhile performing create on Organization
Batch - Wed Jan 09 09:57:38 UTC 2019 - Response received from invokeServiceOrganizationUpdate - i1 - invokeServiceOrganizationUpdate.
View Payload

<rno_v1_4:Addresses/> <rno_v1_4:OrganizationCustomFields> <rno_v1_4:OR_CUSTOMER> <rno_v1_4:email_address>XXXX@gmail.com <rno_v1_4:year_established/> <rno_v1_4:Credit_Analysis_ID/> <rno_v1_4:Credit_Analysis_Result/> <rno_v1_4:customer_type_id> <rnb_v1_4:ID id="1"/> <rno_v1_4:customer_doc>XXXXXX <rno_v1_4:customer_status_id> <rnb_v1_4:ID id="5"/> <rnb_v1_4:Name>Qualificado <rno_v1_4:Quantity_of_Active_SICs/> <rno_v1_4:trading_name>ProblemID159 <rno_v1_4:state_registration>ISENTO <rno_v1_4:Credit_Analysis_Expiration_Dat/> <rno_v1_4:Registration_StatusCPF_CNPJ/> <rno_v1_4:Registration_StatusCPF_CNPJDat/> <rno_v1_4:customer_doc_type_id> <rnb_v1_4:ID id="1"/> <rno_v1_4:Detailed_Report/> <rno_v1_4:Credit_Analysis_Result_Reason/> <rno_v1_4:Credit_Desk_Comments/> <rno_v1_4:Policy_Type/> <rno_v1_4:Score/> <rno_v1_4:Internal_Analysis/> <rno_v1_4:Credit_Analysis_Date/> <rno_v1_4:party_id>XXXXXXX <rno_v1_4:Credit_Desk_Login/> <rno_v1_4:ExternalReference>XXXXXXXX<rno_v1_4:Industry> <rnb_v1_4:Name>Não Contribuinte <rno_v1_4:Name>ProblemID159




STEPS
-----------------------
The issue can be reproduced at will with the following steps:

For Native Integration there are two basic calls:


FindOriginalSystemReference - OSC
OrganizationUpdate – SVC


If the OSC call does not return any response, ICS goes and tries to create Organization in SVC, otherwise it tries to update the Organization in SVC.
Condition to Create : test="not($invokeFindOriginalSystemReference/nsmpr1:findOriginalSystemReferenceRespo
nse/nsmpr1:result/nsmpr4:OrigSystemReference) or $invokeFindOriginalSystemReference/nsmpr1:findOriginalSystemReferenceResponse/nsmpr1:result/nsmpr4:OrigSystemReference = ''">
Condition to Update : test="$invokeFindOriginalSystemReference/nsmpr1:findOriginalSystemReferenceResponse/
nsmpr1:result/nsmpr4:OrigSystemReference != ''">
Currently for this Order , the account was already created earlier. So ICS is expecting response from OEC call which is not coming. Hence ICS is trying to create Organization in
SVC which already exists. As a result of this, the error is prompted

Cause

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In this Document
Symptoms
Cause
Solution


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