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How to prevent Duplicate Bookings from being created in OSC threw ICS integration. (Doc ID 2498990.1)

Last updated on MARCH 27, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.17.08.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 Custom Object

Business case:

A custom object called "Bookings" is created in OSC threw an integration between ICS and OSC

Records created in ICS are sent to OSC and data is getting populated in the custom object.

 GOAL:

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The goal of this document is to prevent duplicate bookings from getting created in OSC.


EXPECTED BEHAVIOR
-----------------------
Expected to see only one record in OSC for each record created in ICS.


Cause

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In this Document
Symptoms
Cause
Solution


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