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"Invalid User Name or Password" Exception when Accessing OTM as a Newly Created Service Provider User (Doc ID 2499673.1)

Last updated on MAY 01, 2023

Applies to:

Oracle Transportation Management Cloud Service - Version 18 and later
Oracle Transportation Management - Version 6.4.3 and later
Information in this document applies to any platform.


When accessing OTM as a newly created service provider user, the user fails to login to the instance with the following exception observed at the login screen:




1.  From Configuration and Administration -> User Management -> User Manager create a new user in the SERVPROV domain.

2.  Assign that user the SERVPROV role and password.

3.  Click Finished to created the user

4.  Attempt to login with the newly created user and the exception will be observed.


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