My Oracle Support Banner

Performance Issue Accessing Engagement List From C360 (Doc ID 2500306.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Analytics

ACTUAL BEHAVIOR
---------------

When navigating to Engagements custom subtab from Sales - > Accounts, system takes a lot of time to load.
The Widget is based on a BI Report.
 



EXPECTED BEHAVIOR
-----------------------
The expectancy is to have the Engagements custom Subtab loaded in an efficient amount of time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. navigate to Sales - > click on Accounts - > navigate to Engagements custom subtab
2. Sub tab takes long time to load.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform daily tasks in an efficient amount of time.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.