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Unable to Submit an Order with Credit Card Payment Gateway Failure (Doc ID 2500388.1)

Last updated on AUGUST 01, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.
Reported Version: 18.6.1.1


Symptoms

Unable to submit an order with "La orden no se ha realizado debido a un error de procesamiento interno. Vuelva a intentarlo." error (Translation: "The order has not been made due to an internal processing error. Please try again.")

Reproducible Steps
1. Log into Admin or bring up Storefront
2. If using Admin, open Preview
3. Add an item and submit an order

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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