18C Update: "Role" Field Blank After Adding Resource To Opportunity Team (Doc ID 2500482.1)

Last updated on JUNE 22, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Before 18C update, whenever users added a resource to the opportunity team, the "Role" field (RoleName) would correctly display the resource's Role.

However after update, Role field is blank after adding the resource to the team. In the search pop-up box the behavior is still correct, the problem lies after we select the resource and click OK.

EXPECTED BEHAVIOR
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After 18C update, Role field should not be blank after adding the resource to the team

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to opportunity Team tab;
2. Click "Add Team Members";
3. Search for the desired resource;
4. Select the resource and click OK;
5. Verify that the "Role" column is left blank.

Changes

Cause

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