18C Update: "Role" Field Blank After Adding Resource To Opportunity Team
(Doc ID 2500482.1)
Last updated on JUNE 22, 2022
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Before 18C update, whenever users added a resource to the opportunity team, the "Role" field (RoleName) would correctly display the resource's Role.
However after update, Role field is blank after adding the resource to the team. In the search pop-up box the behavior is still correct, the problem lies after we select the resource and click OK.
EXPECTED BEHAVIOR
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After 18C update, Role field should not be blank after adding the resource to the team
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to opportunity Team tab;
2. Click "Add Team Members";
3. Search for the desired resource;
4. Select the resource and click OK;
5. Verify that the "Role" column is left blank.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |