My Oracle Support Banner

18C Update: "Role" Field Blank After Adding Resource To Opportunity Team (Doc ID 2500482.1)

Last updated on OCTOBER 07, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Before 18C update, whenever users added a resource to the opportunity team, the "Role" field (RoleName) would correctly display the resource's Role.

However after update, Role field is blank after adding the resource to the team. In the search pop-up box the behavior is still correct, the problem lies after we select the resource and click OK.

EXPECTED BEHAVIOR
-----------------------
After 18C update, Role field should not be blank after adding the resource to the team

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to opportunity Team tab;
2. Click "Add Team Members";
3. Search for the desired resource;
4. Select the resource and click OK;
5. Verify that the "Role" column is left blank.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.