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Help Desk Infolets: Resolution Time, Team Resolve Time Not Showing Any Data (Doc ID 2500569.1)

Last updated on NOVEMBER 29, 2019

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Service Request

There are many closed and resolved Service Requests in the system, but the "Team Resolve Time" and as well as the "Resolution Time" Help Desk Infolets are not displaying any data.

Replication steps:
1. Login as Human Resource Help Desk Manager

2. Go to the Help Desk Infolets page

3. The Resolution Time, Team Resolve Time Not infolets are not showing any data


Cause

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In this Document
Symptoms
Cause
Solution


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