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Send Service Contract Billing Information To Receivables Program Completes In Error (Doc ID 2500753.1)

Last updated on SEPTEMBER 14, 2020

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Service Contract

Send Service Contract Billing Information to Receivables program completes in error

While scheduling 'Send Service Contract Billing Information to Receivables' , the job errors out when submitted with blank values or only for selected BU.
The job is behaving as expected for Test Environment by performing the same steps.
If a particular Contract number is passed as parameter, the job completes successfully.

ERROR
-----------------------
ORA-01400: cannot insert NULL into ("FUSION"."RA_INTERFACE_LINES_ALL"."DESCRIPTION")




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. go to Schedule New Processes - > select Job Name ( Send Service Contract Billing Information to Receivables ) - > click OK
2. submit the job
3. encounter error message.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot renew Contracts.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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