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RPAS Cloud Service: Unable to Manage Other Users With Admin Account (Doc ID 2501405.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Predictive Application Server Cloud Edition - Version 17.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 16.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 16.0 and later
Oracle Retail Assortment and Space Optimization Cloud Service - Version 16.0 and later
Information in this document applies to any platform.

Goal

Admin user is not able to manage other users through Oracle Identity Management (OIM) application and facing below message instead:

Admin user should be able to manage them for activities like unlocking the account, modifying roles, reset passwords etc.

Solution

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