Generate Payslip Process Has Errored Out In UI And Report Job History
(Doc ID 2501472.1)
Last updated on SEPTEMBER 17, 2020
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.13.18.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.18.10.0 version, Global Payroll
When attempting to run Generate Payslip process the following error occurs.
ERROR
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Name PAY_PAYPROC_UNKNOWN_ERR
Token1 null
Token2 null
Token3 null
A system error occurred during processing. Contact your help desk.
STEPS
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The issue can be reproduced at will with the following steps:
1. Calculate Payroll
2. Calculate Prepayments
3. Make EFT Payments
4. Archive Periodic Payroll Results
5. Generate Payslips
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |