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From ESS, Address Change, Postal Code Entry Clears After Selection and the Address cannot be Updated. (Doc ID 2502258.1)

Last updated on JANUARY 27, 2020

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
________________

From ESS, Address Change, Postal Code entry clears after selection.
There is no error as this is a required field and they are unable to commit the change

EXPECTED BEHAVIOR
__________________


Expect to be able to update the address details.

STEPS
______


The issue can be reproduced at will with the following steps:

1. N: Personal Information

2. Contact Information

3. Select Edit or Add Address

4. Enter Address date and details

5. Upon Entering Postal Code, the field becomes cleared and blank.

This is also the case for entering in Province and City on their own.



Cause

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In this Document
Symptoms
Cause
Solution
References


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