My Oracle Support Banner

Lead/opportunity update error: SOAP Fault From Server --> FabricException --> Cannot Obtain XAConnection (Doc ID 2503012.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Opportunities

we are now unable to do any update operations for Leads, Opportunities through WSDLs from our SOA server.

ERROR
-----------------------
com.oracle.bpel.client.BPELFault: faultName: {{http://xmlns.oracle.com/apps/sales/opptyMgmt/opportunities/opportunityService/}ServiceException}
messageType: {{http://xmlns.oracle.com/adf/svc/errors/}ServiceException}
parts: {{
ServiceErrorMessage=29000JBO-29000: Unexpected exception caught: oracle.fabric.common.FabricException, msg=Error enqueueing event: Cannot obtain XAConnectionSEVERITY_ERRORError enqueueing event: Cannot obtain XAConnectionSEVERITY_ERRORoracle.fabric.common.FabricExceptionoracle.jbo.JboException}
cause: {Client received SOAP Fault from server : JBO-29000: Unexpected exception caught: oracle.fabric.common.FabricException, msg=Error enqueueing event: Cannot obtain XAConnection: Error enqueueing event: Cannot obtain XAConnection}

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. When trying to use the registered WSDL, the above error is displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact: 
Due to this issue, users cannot update Leads / Opportunities operations performed through webservices..

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.