My Oracle Support Banner

FA: SCM: OM: Not Able To Create RMA Order Against Sales Order, Fails With Error"None Of The Selected Lines Are Returnable" (Doc ID 2503442.1)

Last updated on JANUARY 29, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a RMA against a Sales Order Line , the following error occurs


ERROR

None of the selected lines are returnable. (FOM-4515056)

FACTS

Item attributes are verified and the Item is returnable.

STEPS

The issue can be reproduced at will with the following steps:
1. Create a referenced return order against Order line , in question.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.