My Oracle Support Banner

Special Characters Displaying � in Place of Diacritical Character (Grave, Acute, Circumflex, Tilde, Dieresis, Ring, Diphthon, Cedilla, Icelandic, Umlaut, Slash) (Doc ID 2503731.1)

Last updated on OCTOBER 17, 2019

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 17.1 and later
Instantis EnterpriseTrack - Version 17.1 and later
Information in this document applies to any platform.


When using an integration product to update Instantis, Alpha special characters (Diacritical Characters) become Diamond shaped, black, icon with a question mark  �.

NOTE: Integration tools are not supported by a product Support Indicator, only the product Instantis itself.  If the issue is determined to be the Integration tool, the issue will not be addressed by the Oracle Support team, this will need to go to the developer of the Integration tool.


 Incoming source for data was changed for the account. 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.