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RPAS Cloud: User Login Results in "An incorrect Username or Password was specified" or a Blank White Screen (Doc ID 2504020.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Retail Predictive Application Server Cloud Edition - Version 17.0 and later
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 16.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

After a password reset, the user entered username and password which resulted in the message "An incorrect Username or Password was specified" or a blank white screen. The URL may say "account locked".

Changes

 

Cause

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