My Oracle Support Banner

Whenever The User Clicks On The Email-based Approval Link, IDCS Link Keeps On Spinning (Doc ID 2504200.1)

Last updated on DECEMBER 16, 2020

Applies to:

Identity Cloud Service (IDCS) - Version N/A and later
Information in this document applies to any platform.

Symptoms

Whenever the user clicks on the email-based approval link, IDCS link keeps on spinning (not loading the page) and its like a page hang.

Users should be prompted for IDCS login screen but it's not working for some users. 

a) Not be able to access url alright if copying the link and paste it manually in new browser window ? It only works in a new incognito window.

b) It works if you change your default browser to Internet Explorer or Firefox. The issue can be replicated in chrome browser.

c) Link does not work even if you copy the link and paste it in browser url so it is not noticed only when you click on email link.


The issue can be reproduced at will with the following steps:
1. For some users whenever the user clicks on the email-based approval link, IDCS link keeps on spinning(not loading the page) and its like a page hang.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.