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"error" Messages At Top of the Assets Section of the UI (Doc ID 2504618.1)

Last updated on OCTOBER 21, 2019

Applies to:

Content and Experience Cloud Service - Version 18.4.1 and later
Content and Experience Cloud - Version 18.4.1 and later
Content and Experience Cloud Classic - Version 18.4.1 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Assets (CaaS)

3 "error" messages at top of the screen in the Assets section of the UI.

3 Content Item in the screen not showing thumbnail image (ie broken image icon).

ERROR
-----------------------
In HAR file captured when the issue occurred, see 3 GET request return 404 error, such as following:

  "method": "GET",
  "url": "https://....cec.ocp.oraclecloud.com/content/management/api/v1.1/assets/CONTC1E1C1B1C1CC1F111111111111111F11/thumbnail?format=png&type=uithumbnail",


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. in the Assets section when filtered to 3 certain assets results in the "error" messages

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see thumbnails for 3 Content Item in the Assets section of the UI

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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