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When Attempting to Log in to IDCS adminconsole, User is Immediatly Redirected to an IDCS Error Page with "There is an error with your account. Please contact support." (Doc ID 2504804.1)

Last updated on JUNE 03, 2019

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

User attempts to log in to IDCS admin console.  After the login page paints, but before the user can enter any information, the browser immediately redirects to IDCS error page reading:

"There is an error with your account. Please contact support."

No credentials were explicitly provided. 

Changes

New domain, no changes. 

Cause

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