Error When Assessing User Adoption Report: "Error getting drill information" (Doc ID 2505026.1)

Last updated on NOVEMBER 09, 2022

Applies to:

Symptoms

 
When attempting to run user adoption dashboard using Sames Manager user, the following error occurs.

ERROR
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Error getting drill information: SELECT "Active Days Facts"."# of Active Days" saw_0, "Channel"."Channel" saw_1 FROM "Sales - CRM Resource System usage" WHERE ("Time"."Month" = VALUEOF ("CURRENT_MONTH"))

Error Details:
Error Codes: YQCO4T56:OPR4ONWY:U9IM8TAC:U9IM8TAC:U9IM8TAC:OI2DL65P
Odbc driver returned an error (SQLExecDirectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
Please have your System Administrator look at the log for more details on this error. (HY000)
State: HY000. Code: 43113. [nQSError: 43113] Message returned from OBIS.
Please have your System Administrator look at the log for more details on this error. (HY000)
State: HY000. Code: 27046. [nQSError: 27046] Inaccessible column: "Time"."Month".
Please have your System Administrator look at the log for more details on this error. (HY000)
SQL Issued: {call NQSGetLevelDrillability('SELECT "Active Days Facts"."# of Active Days" saw_0, "Channel"."Channel" saw_1 FROM "Sales - CRM Resource System Usage" WHERE ("Time"."Month" = ''2019 / 03'') AND ("Time"."Year" = ''2019'')')}

STEPS
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The issue can be reproduced at will with the following steps:
1. Retrieve the User Adoption Dashboard through https://cloudcustomerconnect.oracle.com/posts/278f67ae52

2. Import the .catalog in Shared/Custom

3. Login as Sales Manager

4. Open the dashboard

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot run the report

Changes

Cause

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