SAML Single Sign-On Users Are Getting Password Reset Alerts (Doc ID 2505210.1)

Last updated on OCTOBER 20, 2019

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Primavera Cloud SAML Users are getting Password reset alerts from Oracle OIM / Cloud Administration Application. SSO/SAML Authentication is not handled by Oracle, so users should not be getting password reset messages because authentication is handled by customer self-hosted systems.

EXPECTED BEHAVIOR
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SAML / SSO user accounts should not be receiving password reset emails from OIM / Cloud Administration Application.

STEPS
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The issue can be reproduced at will with the following steps:
1. User with SSO / SAML account receives password reset email from OIM / Cloud Administration Application.
2. Causes user confusion because passwords are not managed by Oracle.


BUSINESS IMPACT
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Due to this issue, users should not receive password reset emails from Oracle.

Cause

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