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SAML Single Sign-On Users Are Getting Password Reset Alerts (Doc ID 2505210.1)

Last updated on OCTOBER 20, 2019

Applies to:

Primavera Unifier Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
Primavera Cloud SAML Users are getting Password reset alerts from Oracle OIM / Cloud Administration Application. SSO/SAML Authentication is not handled by Oracle, so users should not be getting password reset messages because authentication is handled by customer self-hosted systems.

EXPECTED BEHAVIOR
-----------------------
SAML / SSO user accounts should not be receiving password reset emails from OIM / Cloud Administration Application.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. User with SSO / SAML account receives password reset email from OIM / Cloud Administration Application.
2. Causes user confusion because passwords are not managed by Oracle.


BUSINESS IMPACT
-----------------------
Due to this issue, users should not receive password reset emails from Oracle.

Cause

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In this Document
Symptoms
Cause
Solution


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