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No Journal Approval Rules Are Working After Migration Error: The symbol "" is undefined (Doc ID 2505829.1)

Last updated on DECEMBER 14, 2019

Applies to:

Oracle Fusion General Ledger Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Capture Transactions-Approve Journals

No journal approval rule is working after the rules were successfully migrated from development to production environment, using SOA Composer. The following error occurs.

UI Error:

The issue can be reproduced at will with the following steps:
1. Have a rules working on a stage enviroment .
2. Migrate the rules using SOA Composite.
3. Save and commit the rules.
4. Test a journal. All rules fail with the error "The supervisor or job level does not exist (FUN-720337)"
5. Trying to commit the rules again shows the error "An unresolved error as occurred. Please contact your system administrator for more information"

The issue has the following business impact:
Due to this issue, users cannot approve any journal


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