After Upgrade Of One Environment To A Different Major Release Cloud Users Are Unable To Log Into The Upgraded Environment
(Doc ID 2505894.1)
Last updated on AUGUST 14, 2019
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.214.171.124 and later
Information in this document applies to any platform.
Cloud-hosted customer has upgraded 1 environment (such as Stage) to a new major release, while their other environment(s) remain at a different major release.
When attempting to access the upgraded environment, users are re-directed to the other environment and are unable to log into the upgraded environment.
Customer's Production environment is release 16 or 17, and their Stage environment has been upgraded to release 18.
- When accessing the stage URL, a user with access to both Stage and Prod will be re-directed to the Production environment.
- When accessing the stage URL, a user with only stage access will receive error "Web SSO authenticated but no user exists in Primavera P6"
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