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After Upgrade Of One Environment To A Different Major Release Cloud Users Are Unable To Log Into The Upgraded Environment (Doc ID 2505894.1)

Last updated on AUGUST 14, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version and later
Information in this document applies to any platform.


Cloud-hosted customer has upgraded 1 environment (such as Stage) to a new major release, while their other environment(s) remain at a different major release.

When attempting to access the upgraded environment, users are re-directed to the other environment and are unable to log into the upgraded environment.

For example:

Customer's Production environment is release 16 or 17, and their Stage environment has been upgraded to release 18.




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