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'Create Article' button is not enable for the customer (Doc ID 2506502.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.18.10.0 version, Knowledge Management

Issues Create Knowledge Article using seeded HR Help Desk Manager role

Customer has the below roles

  ORA_SVC_HUMAN_RESOURCE_HELP_DESK_MANAGER_JOB
  ORA_CSO_KNOWLEDGE_AUTHOR_HCM_JOB

But still 'Create Article' button is not enable for the customer.
 

Solution

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In this Document
Goal
Solution


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