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OAC-Classic : After Doing A Patch Rollback From 105.1.0 to 18.3.3-122 Accessing Snapshots Gives "Snapshot cannot be used right now because the Storage Service is temporarily unavailable" Error (Doc ID 2506813.1)

Last updated on OCTOBER 09, 2019

Applies to:

Oracle Analytics Cloud - Classic - Version 18.3.3 and later
Information in this document applies to any platform.

Symptoms

Issue Seen:

Product : Oracle Analytics Cloud - Classic

Applied patch 105.1.0 and due to certain reasons rolled back patch to 18.3.3-122 release. The Rollback was fine , however OAC services did not start up fine.

So a restore from backup for OAC was performed after which OAC services started up fine and could access all features in OAC fine except while accessing Snapshots via biserviceadministration link it gives following error :

"Snapshot cannot be used right now because the Storage Service in temporarily unavailable"

The Backups work fine and so does excel file upload to datasets, so storage service connection is fine , yet Snapshots cannot be accessed.

Cause

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In this Document
Symptoms
Cause
Solution

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