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User Receives Frequent Password Reset Notices for a User Account Where the Password Has Already Been Reset (Doc ID 2506836.1)

Last updated on OCTOBER 20, 2019

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Shortly after a Partner user's password is reset the user receives another password expiration notification email.  In the Cloud Administration application, the user's status indicates that the next scheduled reset is due in (for example) 173 days.

EXPECTED BEHAVIOR

Users should only be prompted to reset their password once every 180 days.

 

The issue can be reproduced at will with the following steps:

  1. User has recently reset their Unifier password.
  2. User receives another Password Reset Action email.

Changes

 

Cause

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