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Scalability Issues On Service Server (Doc ID 2507784.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.10.0 version, Performance

ACTUAL BEHAVIOR
---------------
Scalability Issues On Service Server


While performing a test with 50 users logged on Mobile Cloud Service Application, the ServiceServer has become unresponsive.
100 parallel calls to REST using JMETER will be attempted in order to perform a Scalability Test for Mobile Application.
To do so, the following query will be fired in parallel:

assets?fields=AssetId,AssetNumber,Product,InventoryItemId,SerialNumber,DealerOrderDate_c,CustomerId,CustomerID_c,Class_c,ClassDescription_c,OrderNumber_c,DemoCar_c,OrderStatusCode_c,Photo1Status_c,Photo2Status_c,Photo3Status_c,Interior_c,Exterior_c,InStock_c,OwnedSince_c,CurrentOwner_c,NewPreowned_c,CurrentOwnerEmail_c,CurrentOwnerPhone_c;OptionalCollection_c:Id,RecordName,L1_c,Lev2_c,OptionalCode_c,OptionalDescription_c,Color_c,ColorDescription_c;WarrantyCollection_c:Id,RecordName,Warranty_c,WarrantyDescription_c,StartDate_c,EndDate_c,Approved_Y_N_c,DateCreated_c,OTBIWarrantyType_c&onlyData=true&orderBy=AssetId&limit=250&offset=0

The test was performed two times resulting in ServiceServer rendered unavailable for 30 minutes.
During this time, a 503 error message was displayed.


EXPECTED BEHAVIOR
-----------------------
The expectancy is to have the needed number of users logged in the Mobile Cloud Service App and be able to use it at normal parameters.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. login into Mobile Cloud Service application - > perform test
2. service rendered unavailable.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform daily activities on Mobile Cloud Service application.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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