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Error: IAM-3040008 "User account is invalid" When Selecting Forgot Password Link (Doc ID 2508154.1)

Last updated on DECEMBER 03, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to reset a password (via the Forgot password link), user receives error:

Error
 IAM-3040008 "user account is invalid".


Steps to Reproduce

1.  Access P6 web URL.

2.  Enter Username.

3.  Choose Forgot password link to reset password.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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