Error: IAM-3040008 "User account is invalid" When Selecting Forgot Password Link
(Doc ID 2508154.1)
Last updated on DECEMBER 03, 2019
Applies to:Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.4 and later
Information in this document applies to any platform.
When attempting to reset a password (via the Forgot password link), user receives error:
IAM-3040008 "user account is invalid".
Steps to Reproduce
1. Access P6 web URL.
2. Enter Username.
3. Choose Forgot password link to reset password.
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In this Document