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In Collections existing Users after an action is claimed Complete - Release - Suspense is not available (Doc ID 2508204.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Goal

On : 11.12.1.0.0 version, Manage Collections-Manage Collections Work

Actions > Complete is not showing up after Actions > Claim.
When an Activity is created by a user and assigned to another user, the user to whom the activity is assigned is unable to perform Actions > Complete as this is not showing up for a user that does NOT have Application Implementation Consultant Role. We cannot assign Application Implementation Consultant Role to users. What is the duty role that is missing in the seeded Collections Agent or/and Collections Manager role needed to be added to perform this task. We need that added as part of patching so that this issue is resolved.
 

Solution

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In this Document
Goal
Solution
References


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