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The Correct Emails Are Displayed for a Project Mailbox Sub-Node, But Clicking One Opens a Different Email Unassociated With the Project (Doc ID 2508422.1)

Last updated on SEPTEMBER 23, 2019

Applies to:

Primavera Unifier Cloud Service - Version to [Release 18.8]
Primavera Unifier - Version to [Release 18.8]
Information in this document applies to any platform.



When navigating to any Project/Shell in User Mode and viewing the Project Mailbox > any sub-node, the Preview Pane displays the correct email information.  However, double-clicking a specific email in the log opens a totally different and unrelated email.  In some cases the email is from a project that has been inactive in Unifier for a very long time, and the subject and information it the email is irrelevant to the current Project/Shell the user is in.

The issue only occurs in created sub-folder/nodes under Project Mailbox.


Emails in the log listing for Project Mailbox sub-nodes should preview, and double-clicking the entry should open the correct email.


The issue can be reproduced at will with the following steps:

  1. Log into the Unifier Environment.
  2. Navigate to any Project Shell > User Mode > Project Mailbox and open any created sub-node.
  3. Highlight a specific E-mail.
  4. The Preview pane correctly displays the expected Email.
  5. Double-click the email and observe the reported error.
  6. Additional symptom/example: Viewing emails in the Project Mailbox > Inbox open and display the correct email information.




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