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Error 'File <file name> not uploaded. Try uploading the failed file again' When Attempting to Upload a Template Type .rtf File (Doc ID 2508670.1)

Last updated on OCTOBER 14, 2020

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When attempting to upload a template type RTF, the following error occurs:

Internal error: File XYZ.rtf not uploaded. Try uploading the failed file again.

 

The issue can be reproduced at will with the following steps:

  1. Sign into Unifier and navigate to: Company Workspace > Configuration> Custom Template > Template File > Add
  2. After selecting the Template Name, Template Type and Layout File, the reported error occurs.

Cause

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