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Modifying the Oracle User Profile for a Salesforce User does not Update Fields - SFDC Lightning Adapter (Doc ID 2508754.1)

Last updated on NOVEMBER 21, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 18 B and later
Information in this document applies to any platform.

Symptoms

When integrating with Salesforce using the Lightning Adapter, in the Oracle User section of the Salesforce User page, applying a new Oracle User Profile to a previously-created user doesn't updated the other fields in this section. This can be seen by following these steps:

  1. Navigate to the SFDC User page.
  2. Edit the Oracle User section.
  3. Without modifying anything in this section, click Save. An Oracle CPQ Cloud Login will be generated, with all the other fields blank (e.g. User Type, Date/Time Format, etc.).
  4. Click Edit again.
  5. Select an Oracle User Profile.
  6. Click Save.

Instead of updating the Oracle User fields automatically when the profile is selected, the fields remain empty.

Cause

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In this Document
Symptoms
Cause
Solution


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