My Oracle Support Banner

Sales Admin User To Convert Other Users Leads Without Adding To Sales Team (Doc ID 2509032.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.13.18.05.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.18.05.0 version, Leads, Sales Campaigns

Users are unable to convert Lead to Opportunity. Few users are seeing this issue.

ERROR
-----------------------
"You do not have the required permission"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Leads
2. Select/Create a Lead
3. Select Actions> convert from Leads edit page
4.Getting error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot convert Leads

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.